I agree with 21boat.
Cat mate water fountain pump not working.
One of them ignores it and drinks from the old ceramic bowl but the other is crazy about it.
For the cleaning of your pump and fountain you can use the catit fountain cleaning set.
Repeat until holding area water is clean.
I bought the cat mate water fountain a couple of weeks ago on zooplus as it had great reviews but me being a little scatty once i had assembled it i put the instructions away for safe keeping now i can t find them and i cant get the fountain to work.
Unplug the pump and disassemble to clean.
For the cleaning of your pump and fountain you can use the catit fountain cleaning set.
It s stopped working a couple of times you can hear the motor running but water does not move but cleaning the parts has fixed it before.
Last summer we bought a cat mate pet fountain for our cats.
We have been using a cat mate fountain for our 3 cats for at least 2 years when it finally stopped working.
I guess vinegar would work but will take longer.
Depending on the humidity level in the air your fountain may need to be filled as often as every day or as little as once a week.
This is most likely a sign that there is not enough water in your fountain.
I went to buy a new one and my search also turned up this replacement pump.
If this does not work will have to dismantle.
I ve noticed over the last couple of weeks the pump on our cat mate water fountain has got quite noisy.
Fresh flow pump makes gurgling sounds.
Use softened or bottled water if possible.
Place your fountain on the floor not on a table or a countertop.
And swill it out or give it a quick wash every 2 or 3 days then about once every 6 8 weeks a descale and run the fountain minus the pump.
Also fill your fountain all the way up to the wavy line in the plastic rim and clean your pump each month.
Maintain cleanliness with once monthly 10 minute vinegar cleaning.
See if u can hook a water supply to exit hose of fountain at top and force blockage out at bottom.
The hard bristle brush has a small tip for accessing small areas while the flower shaped cleaning sponge has various textures for optimal cleaning.
Fresh flow pump stops working.
If you live with a cat or a dog you might own a petmate drinking fountain.
Wet vac crud from water holding area.
Be sure your indoor and outdoor fountains have enough water to cover the entire pump best to even be sure there is 2 inches of water over the fountain s pump.
If you notice the water isn t cascading down the front like it s supposed to try cleaning the water pump before spending the us 20 for a replacement pump.
It s hot out and i have one thirsty kitty as she refuses to drink from an ordinary bowl.
Clean the inside of the pump below.
Also fill your fountain all the way up to the wavy line in the plastic rim and clean your pump each month.
I figured it was worth a shot to spend half the amount of money and just fix our existing fountain.
The pump is likely clogged from hair food or dirt.